Customer relationship management (CRM),customer satisfaction, loyalty and port performance : a case study of Kenya Ports Authority (KPA) / By Egilla Mkawuganga

By: Mkawuganga, Egilla
Contributor(s): Ballini, Fabio [Thesis advisor]
Description: Xii , 97 ; 30cmSubject(s): Customer relations -- Management | Kenya Ports Authority -- Customer services | Harbors -- Kenya | Port Management | KenyaOnline resources: Click here to access online Dissertation note: Thesis (MSc) -- World Maritime University,
List(s) this item appears in: Dissertations 2018
Item type Current location Shelving location Call number Status Date due Barcode Item holds
Dissertation Dissertation World Maritime University Library
Dissertations PM 2018 MKAWUGANGA (Browse shelf) Available 8006039950685
Total holds: 0

Thesis (MSc) -- World Maritime University, 018

Includes bibliographic references

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